The place was beautiful. Right near the beach. Only a short 15 minute drive to Salem. The hotel charged me for the same room three times. I confronted them and at first they apologized and admitted mistake, then after talking to the manager she said that they always do that and there was a sign at the front (which I didn't see) that's says they do that. It's been over a week and I've only been refunded once. Not twice. The rooms are small. The AC decides when it wants to work. Won't be going back.
Clean, wel presented rooms. Ideally locaed for visiting Salem & the North Shore. Hotel gave US Government / Military discount on production of my British Army ID card
Room was clean. From the website we got the impression that this would be an interesting hotel in a nice environment. The hotel makes part of a conference centre but does not have real hotel facilities. Breakfast was for instance very basic, a cup of coffee and a muffin on a plate on your lap. In fact, you get a very basic room and that is it. The prices however, are far too high. We paid about $ 190 (including taxes) for one night. There are better and cheaper hotels in the area.
Small hotel with prompt service Rooms are small.
Room was very small. Front desk staff: 3 out of 4 of them were brainless. Residential back road location impossible without GPS. Overpriced for what it was.
Location in Beverly, close in eateries, quiet place when we stayed there. It's definitely a gem. Down side is that the rooms are a bit small and it gets sold out on week ends for Weddings. According to the desk clerk they were sold out Fri, Sat 51 weeks in 2013, 2014 looks even more active.
Good location, great for Salem sightseeing - rooms can be a little dark but we got a room change for a higher floor
Convenient to the event we were going to. Very small room.
The reservationist and concierge staff were AAA+++ The room is too small for two people. Room couldn't easily accomodate laying out our 2 suitcases - there was one stand and we used a chair for the other piece. Would expect more space for the room rate.
Close proximity to a lot of things needed small refrig for water Shower curtain in room had mold
Cleanliness, convenient location, friendly staff Small room size
Employees are nice the restaurant fell short of our expectations, on a Friday night there was virtually nothing to choose from and what we ordered was not good; although breakfast buffet was quite good. tiny bedroom with nightstand on only 1 side. location is far from shopping and restaurants. pathway to beach and beach itself were nice.
The Hotel staff was very friendly and very supportive. I had to fax a confirmation letter to the Bank, so the manager Maxim Davidov did everything to fax a letter on time and was willing and eager to help. I also liked that we did not have to ask twice for anything that we requested. I liked everything regarding the hotel. My only concern was location. I had an exam in Boston and it takes about 7-8 stops by metro to get to the city of Boston. But then again, the price was very convenient, especially when you are on a budget. Also very close to the Logan International airport.
Beds were good, lounge downstairs was nice, good breakfast, nice outdoor sitting area with gas fire ledge. Having to tip toe around the entry, lobby, and elevator area while a rather large crew of guys used somewhat loud equipment to clean & scrub floors. Had to be careful getting around because floors were wet from entry all way to elevators.
Close to airport and free shuttle to the airport. Maybe free shuttle from the airport would be great too.
The hotel appeared clean and the room was quiet. The breakfast offered was fine and the complimentary shuttle to the airport worked out very well. We drove to Boston's north end for a wonderful Italian dinner and getting back and forth was simple and straight forward. We found that the room telephone did not work when we attempted to contact the front desk to retreive our car from the valet parking. Also, the television stopped delivering all the channels...it intially worked with all channels but then a number of them "disappeared" which was disappointing. It would be better, also, if Pay per View was available as we would have enjoyed staying in and watching a good movie before an early morning flight.
Good shuttle sevice, spotless room, attentive staff Had no problems.
Great hotel for visiting Boston. Breakfast was great. Staff was very attentive. Pizza Boy (nearby) has excellent pizza and you can walk to it.
It had a shuttle to and from airport. The driver was very pleasant and helpful. It is a short distance from the airport Nothing really
Very quiet, friendly staff, delicious breakfast.
Very convenient shuttle Adjacent restaurant is poor
The place was well kept and my accommodations were good, especially for a very reasonable price. I was disturbed by a loud conversation in the next room for a while and an air mattress endeavor at about 3am across the hall. The walls may be a bit thin there. Those were the only issues however.
breakfast was pretty good and sumptuous Transport to the Airport was restrictive and it took too much time!!
We stayed for 4 nights. The hotel was a good surprise. I was expecting regular accomodations and service but the room and bathroom - not to mention the staff - was way better than just regular. Considering the prices in Boston hotels, even if you have to drive or take the train downtown everyday to enjoy your turism, it is worth staying at this Confort Inn. I have only good things to say. :-)
Describing it as Logan Airport is misleading. Expected it to be closer
An excellent Hampton Inn! Has a on-site lounge and restaurant...staff was fantastic...free parking saved me 50-60$ by itself as most hotels near Logan Airport charge for parking...all in all, was pleasantly surprised by this place Nothing
When we had a problem with our room they changed it relatively quickly. They also have a shuttle from the airport to subway to take into the city which was convienient. We got to the hotel around 9. As soon as we got there the receptionist called someone on the phone speaking Spainish. Obviously about our room. I guess she didn't realize my boyfriend spoke spainish and could Understand there was a problem. When we got to the room there was a yellowed old ozone machine in the room and the room smelled like smoke and marijuana covered by an insane amount of room spray. I went to the hall and told the cleaner and she came in and acted suprised...while trying to sneakily remove to old air purifying machine they had forgotten. They switched our room easily however they double charged me for our new room. Very poorly handled business. Just make sure you watch your step there.
Eating facilities at arrival and breakfast.
The Staff was very helpful as soon as we checked in. The Hampton Inn is just a few minutes from the airport so it is the best choice to stay before your flight out the next day. The shuttle took us to our gate.
Clean, comforable room, with free shuttle to airport
Very seemingly new hotel - everything very clean, updated. Didn't get a chance to take advantage of the breakfast since we had to leave too early, but appreciated the chocolate chip cookie offered at check-in! Staff was *extremely* friendly, together, and helpful. Free parking, and they also have an airport shuttle if you need it. Great hotel! Keep up the good work! Bed maybe a tad uncomfortable, but I did have too much coffee that night. (Pillows were huge.)
Great rates, typically good Hampton, and small bar for drink and food if needed
I was impressed that there was a choice of hard or soft pillows.
clean and well kept, comfortable sleeping
Shuttle Service Airport location Food Nice room High cost
The cafe was excellent and very convenient. So nice to sit on the sofa and watch football. We love Starbucks coffee! Also, we had forgotten some things, and the staff provided them for us. They were also quick to send housekeeping to our room when needed. The hotel was quiet, and there is a mall across the street. Great stay!
The room was super comfortable, the refrigerator came in very handy, and the bathroom was beautiful! I enjoyed the lighting in the room being rather soft than in-your-face bright, I loved my stay in your hotel. N/A
I liked the bed and how comfortable it was. The hotel was clean. I didn't like that every morning around 8:00 I would be awaken by the loud talking of the housekeeping staff. It was as if they congregated around our room and were yelling towards the door. It was horrible!
Simple to find, not TOO far from Boston, though you'll need a car to go closer and take public transportation from a Park and ride parking lot - 5 $.Breakfast is not so ggod, but included, nice lobby, friendly staff The place, ugly, between highways
room were clean and spacious web site stated shuttle to airport!! No food in hotel in evening
Corey at the front dest was extrememly personable and helpful. Great continental breakfast, comfortable beds. I'd stay here again if I needed to stay in the area again.
Breakfast, pretty clean and nice room. Not really. Just far from the city.
spacy room, clean swimming pool unsufficient for swimming; transport to next subway quite a distance (but Hotel car can be used), view towards a highway/ cement factory
The staff were very ice
Relatively new, suite clean, breakfast more than adequate parking is first come, first serve, breakfast area crowded, first floor entry cramped and claustrophobic
Staff was professional, friendly and helpful! Rooms were clean and well appointed. The pull out couch bed was awful! It was like a bed of springs with a blanket on top. Pretty much like sleeping on a bed of nails. Sleeping comfortably is the main focus of a hotel stay, so this was very disappointing.
The clean room with a fireplace and decent free breakfast and evening snacks. The friendliness of the staff was an added bonus. Unfortunately, it was -9 and the pipes froze in our building so we woke up to no water. We had to move 3 times, since the 2nd room didn't have a fireplace, then the 3rd didn't have closets. No compensation was offered for incident.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
it was fine for what we needed - a place to sleep. Free breakfast and coffee 24/7, staff quickly got us extra blankets and pillows. Could hear people outside of room, pull out couch was very uncomfortable. Room smelled odd when we first got there.
Hotel Employee at front desk excellent! full kitchen. noise from outside - thin bedding/towels - overall though as expected - no real complaints
This guest did not leave comments about this hotel.
Room was clean, bed was good, breakfast was pretty good
Diana was very helpful! Traffic, not much the staff could do about that.
The room was very nice. Beds were extremely comfortable. No complaints. Staff very very friendly and helpful.
It was close to the airport. We missed the free shuttle from the airport, because we arrived late, and didn't know that they stopped at 11pm, so it cost us $30 for a cab. It had no breakfast.
The friendliness of staff, nice room, great shuttle service.
Staff was nice. They had a free shuttle to and from the airport that ran every hour starting at 4am, and they offered to pick us up from the Wonderland exit of the T . All we had to do was call them once we arrived at the station. They also offered an early check-in, albeit for an extra $25, but that was nice for us. The hotel was in a somewhat scetchy looking area of town. In fact, my husband and I decided to walk the about 5 min walk from the Wonderland exit of the T back to the hotel at 10pm on a Saturday night (he's in the military so we were not too concerned about being safe)and I was, in a sense, assaulted on the walk. As we passed a group of 4 teenagers walking the opposite direction, the girl passing me put her full force into hitting me with her shoulder and elbow in the ribs. I thought she had bruised my ribs it was so hard. She also did it to the couple walking in front of us. So, not a neighborhood to walk around at night, even in a group. Also, the hotel is situated right next to a very busy three lane road and even with the windows closed the noise of the vehicles outside was pretty loud on the third floor. Another couple we spoke to said they were on the floor below ground level and said they were constantly hearing people walking up and down the stairs and she couldn't sleep because of it. Not a place for the light sleeper. And the room was decorated nicely, but everything was very well worn.
Nothing special. Staff was courteous, had a corkscrew I could borrow and had an order-in pizza place nearby. Airport shuttle ran on time. Storm had knocked out cable tv.
It looked nice. I was about to go to bed I took out the blankets and noticed small things crawling my son looked up google to see how bed bugs looked and it looked exactly. I told the front desk he came up and checked and told me it looked like tics. I was very upset all he told me was I am very sorry this has never happened. and switched me to another room which I did not sleep at all. didn't even offered me a discount or a free night. never again don't recommend to no one. the area is very ghetto and scary to stay at.
This was selected to facilitate return of the hire car to Thrifty and then be transferred (by Thrifty) to Logan Airport. I was not expecting much but was pleasantly surprised by the large, comfortable room with excellent facilities. It would be possible to pay much more and receive far less satisfaction. There were suitable restaurants within walking distance, and take-away was available for those preferring it. The receptionist was rather sloppy and one had to go to reception for tea and coffee.
Comfortable and clean with all facilities working well. I had to catch a taxi as the aiport shuttle stopped running before my plane arrived.
They had a free shuttle to the airport which was great since I was alone and didn't have a car. My flight got cancelled and so I just needed a place to stay until my flight in the morning. The drivers were super nice. The receptionist was not very informative. I couldnt get into my room with the key, and she had forgotten to tell me i had to pull the handle up. They didnt have an elevator so I had to keep going up and down the stairs with my heavy bag to get this figured out. She had written the code to the wifi on my room key, but never told me, so I had lots of trouble getting on to the wifi. The walls are so thin and I could hear every little thing, including people walking down the halls and opening and closing their doors at all hours of the night.
The hotel was useful as a place to rest our heads on a through-trip. Staff was not great, varying from curt to rude and not helpful.
Helpfulness of staff. Location of hotel. Outdoor noise
rooms were clean, front desk was helpful Price is to high for area
Very affordable, not too frilly. We just needed a place to sleep and this was perfect! It looked grungy from the outside
I had stayed at the knights inn 5 years ago with my husband and kids. It was a great stay. When booking this trip with my daughter, I was a little worried because I had read some awful reviews. I don't know what they were talking about, our stay was just as good as the first time, if not better. It was clean,quiet,and the beds were more comfortable than our first stay. Breakfast was a selection of bagels,cereal,yogurt etc. And coffee is always available. I would definitely stay here again. For those who wrote the awful reviews ,I have no idea what you're talking about. Keep in mind this is not a big fancy hotel, it's a motel. The price is right ,staff is friendly, and rooms are clean. What more could you ask for?
Bed was very comfortable and the air conditioning worked really well. The staff was pleasant and very helpful. The blanket had not been changed since last visitor, we had to park in a different area than where our room was, and did not like the door that separated us from the room next door. It did not look secure.
The friendly staff ....the environment very quiet &peaceful. ..... The roads are bumpie cracked....only one key too a room..need washers &dryers...
Friendly staff Clean rooms Close to Boston and Salem Inexpensive Breakfast hours were a bit short Road noise
Shuttle to Logan Airport and Boston Subway. Shopping Strip Mall next door. Friendly staff.
Great experience. Friendly, helpful staff.
I cant find my room in hotel, nobody help me...!
The room was comfortable and clean. Enjoyed the facilities and the free breakfast was great!
The hotel was close to the airport and offered a free transfer. The main "in-house" restaurant was Japanese therefore meals were slightly restrictive and if you were not keen on this style of cooking then you would have to search although there was a good bar just across the street.
Helpfulness of staff and provision of shuttle bus
I'm sorry, but this place for the money they charge was simply horrible. I felt like I was at a comfort Inn or a Redroof Inn. It really sucked to stay there..... I'm sorry, but this place for the money they charge was simply horrible. I felt like I was at a comfort Inn or a Redroof Inn. It really sucked to stay there.....
Staff, easy check in, professional NA
A nice hotel, staffed by nice folks. Failure to charge on basis of pricing supplied with reservation.
getting us to transit station and picking up in timely matter Very small bathrooms
Grounds, hotel, and room were clean. No funny smells, stains, etc. Room was nice for the value. Not much around, next to a strip mall. But very close to other bussling parts of the city, downtown, and the airport. Hot water in the room was not hot- tepid at best. Staff moved us immediately and took $$ off the room/bill.
The staff was extremely friendly and we loved the pool. The shuttle from and to the airport was also very convenient.
The hotel was fantastic value for money. The staff were great, very friendly and welcoming. Shuttle bus was excellent, as was the restaurant and bar.
the hotel was less than 15 minutes from the airport, the rooms were clean and the bed was comfortable. no
after arriving late from Europe, it was a wonderfully comfortable overnight stop prior to resuming our journey home the next morning. the fact that we clearly requested 3 beds in our booking, but the hotel were unaware of it, & although in the end they were most accommodating & gave us the 3- bed room, we had to get angry & wait an extra amount of time (being jet-lagged & weary)
The room is nice. Staff is very helpful. Breakfast service is good. They even got a library.
Excellent check-in staff, room very comfortably furnished, plenty of parking, very close to airport. Reasonable menu in the bar with good choices. Staff in restaurant not particularly friendly and had to wait longer than necessary to place an order for food as bar tender was chatting. Food slightly overpriced.
The room was very nice and clean. The breakfast on Saturday was very good and very reasonable. The location.
very clean room, very helpful staff, excellent service location is not the best but it served its purpose
Front desk extremely helpfull, made the whole stay worthwhile. Recomended good connections to Boston. Shuttle service is first class. Rosa, at front desk, is extremely efficiennt and helpfull Area is kind of of beaten path. Directions to Logan Airport are kind of shaddy. Make sure you have a GPS
This hotel was very dirty. There was mold on our air conditioning unit, stains on faucet, floor, trash left in pail uner sink (overflowing). We were greeted by fruit flies,full trash bag by our door. There was debris on carpet in hallway, stairwell, etc. When I inquired why I was told the maintenance man had to leave early. When I asked for manager there wasn't one working at the time (9:30Pm). There was no toiletries and no disposable cups. You could make yourself a cup of coffee but there was no way to clean mugs in the cabinet. With the way the rest of the place looked we didn't trust drinking out of them. We would never stay here again.
We went to do a scuba diving trip for two days in Cape Ann. Hotel is nothing special suits the purpose basically for sleeping. Microwave and kitchenet is convenient but we ate out. Rooms were not very clean neither was the hotel
This is a very decent hotel for the price per night. (I can be overly picky about hotels) Upon arrival there was plenty a parking and most spots I could see my car from the room's window. The receptionist was very pleasant and had me set in a matter of 30 seconds. The room was clean, basic and had everything you'd need for a short weekend stay. There is a full fridge, stove TOP, microwave and toaster. There is also a kitchen sink and a few kitchen accessories such as dishes and pots and pans. All these came in so handy and helps with expenses if you have a half hour to spare to run to the store for a few groceries. Stop and Shop was only about 3 miles from the hotel. The only annoying thing was I could here the showers running from the other rooms over my bed. It wasn't to disruptive and only lasted about 20 minutes in the morning. There are quick stores right down the street and places to order which deliver to your room. Salem is only about 4 miles from this hotel and I think Boston...
We stayed here for 4 nights recently on a trip to Boston. The hotel was not fancy, but quite sufficient for our needs. The kitchenette was very nice to have, as we heated up a few meals in our room. The room and the rest of the hotel was very clean. The staff was friendly and willing to offer restaurant suggestions anytime we asked. As others have said, if you are coming from the south it is hard to get to the entrance, but other than that we didn't have any complaints.
THE PLEOPLE WERE NICE, HARD PLACE TO GET TO, HAD TO FIGURE OUT HOW TO GET TO OTHER SIDE OF ROAD. CLOSE TO SALEM, HAD A GOOD TIME
I found the overall experience of staying in the W very relaxing and comfortable.
Clean, comfortable and in a great location Lobby extremely loud
The front staff and manager were extremely accomodating after having a 2 hour tiff with the booking company I used (Get a Room, you were terrible). The room was clean and contemporary which me and my guests enjoyed. For the price, it was reasonable due to the location right next to the commons and for a saturday night in Boston. Wifi was free and they had speakers to hook up an iPad to play music. Parking was $50 for valet. ~$40 in the surrounding parking lots for overnight.
highly service-oriented staff, modern and luxurious styled rooms, rather 5 than 4 stars for the rooms - you feel comfortable in this hotel bathroom: open wall to the room, no bath tube in the single-bed rooms
The w never disappoints. I had quite a pleasant and extraordinary stay. No.
Brand new hotel Staff are not up to the W standard
Wonderful building and facilities. Clean, comfortable. Great location. I have stayed at several Starwood Hotels and usually the W staff is a little bit more hospitable and welcoming. This particular staff was not very welcoming and when I had questions I was met with some interesting attitudes. All in all, great hotel - just think like every hotel somethings can be improved.
location, comfort, quiet overnight parking does not have to be this expensive
The hotel was very luxurious and modern. Room was extremely clean. Overall great experiance. I would recommend this hotel too others. The rooms are a bit pricey.
location value for money
The food, room service staff, the bed, the ambiance. The arrogance of hotelstaff, the way they snubb/address eachother when they do not want to do a task themselves, are gossiping when idle and the lack of interest in guests.
Great location with warm and welcoming staff. Hold level was excellent.
The hotel was very clean and very roomy. It also was close to the T Things I didn't like were.. Couldn't get the room to feel completely warm.set thermostat to 78 it barely hit 70. Parked in the parking garage a block away for $22 for the weekend compared to the hotel wanting to charge me $51 to park per day kind of a no brainier. Who's there was a pool or hot tub to relax in during our stay.
The interior of the hotel. That was about it. The room was not only small but watching tv was only possible sitting on the edge of the bed on the side. Miserable view. Were prepared to pay more for another room. Briefly - no hotel fully bo No value for a lot of money. Breakfast in the Oakroom was one morning being served by a friendly and polite waiter but the next day it was a very arrogant service as if we had to be thankful to be served.
Loved the chandeliers, mirrors, marble, location, service No shop in hotel for sodas, snacks, ice cream
Staff attentive. Nice decor. Great location. A little pricey. Not way high. Just a little.
staff were very friendly and it was in the best location of Boston. Overall it was an excellent choice - value for the money I paid. At my surprise, opon checking out they charged the normal rate, which was twice more expensive than the Booking.com price. Then I had to show the Booking.com e-mail to bring the price back to the one at which the booking was made. It was a cumbersome process. The hotel staff told me that this kind of problem often took place with the Booking .com.
Good location. Very quiet and peaceful. The bathroom counter was nice. For the price and quality of hotel I was very disappointed. It was an extra $10 for wifi. The shower was subpar and the toilet had terrible pressure/flushing capabilities. We ordered room service for breakfast and it was delivered cold. There was nothing spectacular about the breakfast and it was $98 for two people.
Location and the staff
Great service. I lost my credit card and the concierge was very helpful in getting that resolved. I had to wait 25 minutes for the valet to bring my car for pick up
Sumptuous luxury, privacy, waterfront location, Old North End proximity 500 building felt removed from the hotel and lobby: more residential; try for east-facing room in the building facing the harbor. Difficult to get to due to traffic: allow extra time
The staff was quite helpful and courteous, the room perfect and the food at the restaurant remarkable. The view from the rooftop is also outstanding.
The studio room was ok and nicely furnished It was incredibly noisy, street traffic, garbage trucks, whining and motors running kept you awake from 2.30-5.30am every morning. I am afraid teh hotel was unworkable as a business hotel, and only possible as a holiday hotel if you are a heavy sleeper or a hard drinker so that you could surivive teh noise. I'll never stay again nor would I recommend it. Sorry. Having booked 2 rooms and paid so much a night I was utterly disappointed. Complaining next morning to the front desk about the noise, the receptionist was talking to me and then said "hold on" picked up the phone and started arranging some other booking with the caller. Don't Americans do basic manners anymore? Please note this is not a complaint, it was rude, noisy and expensive.
Friendly, considerate service, hotel cars to take you around Boston and good food from room service, also dog friendly. They charged us more than our original quote
The staff is so engaging and professional but not stuffy or uptight. The food at Moo (hotel restaurant) is unbeatable. You just can't beat the hotel vibe if you like personal service. I prefer more light than dark walls.
We liked the shower, the roof deck, but most of all we liked the design of the hotel/room.
The location is perfect for a downtown stay and, while small, the rooms are nicely designed. Poor air conditioning. No bath in the room.
I was thouroughly impressed with the service from the moment Valet opened our car doors till the moment Valet closed our doors at time of departure. I frequent 5 star hotels and must say this hotel, concierge and quality of service was unsurpassable. Perfect boutique hotel experience!
Fifteen Beacon was beautiful, staff was so helpful and servicing that we felt truly carefree on our vacation to Boston. The rooms were excellently appointed, fashionably contemporary and spacious. We loved the fireplace, the four post bed and the privacy, it was the perfect intimate setting amid the busy Boston city life.
The level of service was excellant. The location was great. The room and view was excellant as well
The room was clean and nicely appointed, the service was prompt and attentive. The location is great.
Great location, comfortable,clean
Location and quality of the hotel. The front desk service was not very good and the valet service was terrible as I had to ask for my car three times and had to wait 35 minutes for it at a time when no one else was waiting for cars to be retrieved.
Room Services, good people
nice hotel, they gave me a room with a fantastic view of the boston common and skyline not an issue with the hotel, just the location lacked some basic supporting retail like a drug store
Excellent service, lovely room Bath room too small
I believe that, despite relatively high rate, it is excellenty value for money. Amenities and room in general showed great care for guests to feel comfortable and pampered, it has one of the greatest offering for kids I have seen in a hotel and its location is very convenient to reach all key areas around Boston.
great room, location drinks in bar were very expensive
It was very nice to walk right off the plane and into the hotel. Someone starting slamming doors very early and woke me up. It's too bad either the doors don't close more quietly or the rooms were better insulated for sound. I wasn't bothered by the aircraft, just the inconsiderate guest or staff member who was making so much noise.
Proximity to Logsn is excellent. Views were great! Lack of restaurants, parking should be included.
My stay was terrific. An overnite because I had a car rental and an early flight next day. The people at the Hilton were so helpful--the doorman/valet especially who helped me by directing me to the rental return that was close and sending the hotel van to pick me up. I returned the car and walked out and into the Hilton van. The facility is luxurious. A Starbucks in the lobby! I used the full exercise and weight room, lots of machines and plenty of room, with changing rooms attached. Adjacent, the pool and large hot tub were fully operational and super clean. My room was larger than I expected, well kept, and the bed was super. The staff here and management deserve many kudos for making this Hilton a first class facility. Thanks!
24/7 shuttle service was excellent Bag check after having check out was convenient No complimentary breakfast No complimentary Internet
Drunk men arguing in the hallway @ 2am
Really like the restaurants handy on the property. And the snack station. The shuttle service to the car rental and the airport was great. Made it very convenient for us to return our car and leave for the airport closer to our flight time.
The front desk service was terrible. His name from the front desk is Henry. I am a foreigner. When I was checking in, I asked him if i have to pay for having breakfast. His face expression was like "what the fuck are you asking me that kind if stupid question?" And he was just looking at me for 5 seconds and answered that its gonna be charged. I felt very uncomfortable about his attitude. After that, when I entered the room, I just shocked one more because the water was leacking around the toilet and there was some hairs on the floor.. so I came down and talked to the guy, Henry about it. He said sorry about that and changed my room number. I said thank you but he didnt say anything. Its so rude. And also I asked him if i can have toothpaste and his attitudes was just unprofessional.. Very disappointed about hilton hotel.
location very close to airport trash not emptied from previous guest in bathroom
It is wonderful to have such a lovely hotel within walking distance of the airport. I had to fly on the day I arrived and again on the next ay, so I greatly appreciated the convenience of having your lovely hotel right next door. They also did a great job looking after my luggage until my next flights.
Location was great The line to check in was very long for 1030 on a sat night. We got a room that smelled like smoke covered up by cheap perfume. We called down to the front desk. After 15 min of no one calling back, we went downstairs, got another room and the key didn't work. We went down for a third time and finally got a room and the key worked!
The staff were attentive. Wifi was free for me, but I'm a member of Hilton rewards which may have been why it was free. The restaurant had excellent food and drinks. Everything was clean and ran smoothly. the airport shuttle was great and they even ran to the rental car return to pick me up when I returned by car. This is a minor gripe. Usually I don't have a car when I stay at a hotel but the Hilton only offered valet parking for $44 dollars a day. Maybe my naivete is showing in that I think $44 as the only option for parking your car is excessive. There was a airport lot very close, but that was $29 each time you entered or left. It left you feeling somewhat hostage to the $44 dollars. Again, this may be very typical of hotels at airports and I am simply unaware.
I liked the bed. over priced for the room i recieved but i wqs flad to have somewhere to lay my head the bathroom
The Meritage Restaurant was outstanding. Our view was magnificent and the staff was very attentive, they seem to like what they are doing. The maid service was a bit inconsistent.
Excellant facility, perfect location, easy walk to Little Italy and other shopping, Fennial Hall. NO
View of the sea & quality service Breakfast not included in price. Overall cost too expensive (bed+breakfast+taxes)= more than 400 euros per night)
breakfast at this hotel is below hotel standards!!!
Location and atmosphere Received a queen size not the king and there were issues with the minibar
The hotel is but not more than that !
A fabulous location, with great views of the Harbour, made the start of our New England trip something to remember
This was a great place Nothing bad to say here
spa , pool . close to gardens .with transportation. good food at a fair price $44.00 parking was a one time fee which is fair.will promote and stay again everthing was great!
The staff could not have been nicer in particular the Concierge Desk It was expensive but because it was a conference we stayed there
Wonderful location with a world class view of the Boston Harbor, the airport across the bay and the flashing lighthouse at the mouth of the Atlantic beyond. Very good downstairs staff, lovely restaurant and bar, and spectacular if you like boats, the water, watching the weather and walking to the aquarium, etc. Easy to get to by water taxi from the airport -- an adventure. The sheet on the bed had what was certainly a fresh red blood drop on it -- like someone had cut them selves and didn't know while making the bed -- when we finally came in late the first night. The staff took care of this and the room was very clean after that.
A tad expensive, but beautiful for that special treat. Location, quality, services, staff friendliness, all 10/10.
The ambiance and the company. The gathering spaces were so clean and well-apportioned. I did prepare my morning meal, and was quite satisfied. Wide selection of on-trend coffees. A black-out curtain in the rooms to shield against outside light would be appreciated. All the guests were pleasant and interesting, but I could have benefited by other guests' mindfulness of wearing heavy shoes inside the house.