The location was amazing! We didn't even realize there was a Ubahn station at the edge of the hotel with cars going through the center of the hotel until our second day there. Brandenburg Tor was only a short walk away. the staff was friendly. I heard the breakfast was expensive, so we walked to the nearby cafes instead. They claimed you could control the temperature from the TV, but we couldn't cool the room down any.
Modern newly built hotel in the center of Berlin near to all sightseeing places. No wellness center or even a small gym with a few cardio machines.
Excellent hotel - friendly and helpful staff; great location. Hotel bar and restaurant expensive
Staff were "over the top" good. Club level had an added cost.
We were very impressed with this hotel--our room was well-appointed and spacious, the staff was amazingly professional, helpful, and friendly, and the hotel was beautiful and in a perfect location. We stayed on the club level and we really enjoyed the lounge area--the breakfast was delicious and the staff there was particularly wonderful. We would recommend the Ritz-Carlton Berlin to anyone. We thought the internet access was way overpriced. It was available in the club level, but not as wifi--you could only use their computers. We paid enough for the room and parking--on the club level I think internet should be included or at least wifi available in the lounge.
Very attentive and helpful staff in a beautiful facility. Chocolate Day special event was wonderful. The room was very nice but not warm enough. Hot chestnuts as pocket warmers are a nice touch. The heating system was not adequate for the cold weather and we had one whole day with no hot water. Breakfast is pricey.
quality of breakfast quality of room service
Everything. The room and meeting facilities were excellent. Nothing (well, besides the weather).
From the moment I arrived I was greeted warmly and treated like a valued guest. The service in all areas of the hotel was the best I have experienced at any hotel. The rooms are beautifully updated with very well appointed bathrooms. Entertained clients on three occasions at the Curtain Club. Could not have asked for better service. Nicholas in the Curtain Club should be commended for a job well done. This will certainly be my go to hotel in Berlin for future stays. Not a thing.
Staff was amazing, wellness center beautiful Restaurants are fairly expensive
Absolutely fabulously decorated, marvelous rooms..ranks with the best in which I have stayed, and I have stayed in nice hotels. love the heated bathroom floors. Wish it were on k'dam...but for tourist attractions, it is in a better location.
The quality of the rooms is second to none. The staff were polite and friendly. The lounge area with comfortable armchair seating and a fire was an excellent place to relax after a day's shopping. There were obviously high security guests staying and we had to walk a long way around to get back to the hotel as all the streets were cordoned off - as well as being scanned before entering. Having to explain to the police that we were staying there and had to go through was not straight forward and felt intimidating. Perhaps if we had been given some form of id other than the room key to show it would have been easier.
Location, rooms, TV screen, friendly, efficient staff Breakfast, while good, is overpriced. They should just make all rooms €15 per person per night more expensive, make breakfast inclusive, and charge the outlandish rate for non-guests. Oh, and put back roast potatoes into the breakfast menu! For those of us with cholesterol issues, all the eggs, cheese and sausages are useless, and make breakfast devoid of anything hot other than tea or coffee.
Location at Pottsdamer Platz is excellent; next to the former wall, and well located for easy access to most points in the city. Checking in on Sunday morning after a flight from the US, tends to be iffy, however, the Ritz had a room waiting for me, and were expecting me. The hotel interior is beautiful. Rooms are well appointed, large, especially for European standards, and very quiet. The bar and restaurant was excellent. Only quibble I had was with the gym: small, smelled, and illequiped.
Excelent club floor facilitioes( club lounge)
loved the hotel and the city
good staff, food, atmosphere too high cost of internet connection additionally you can't get it for 3 days for example (max lot 24 hour)
The Spa (Club Olympus) was very nice. The massage is recommendable. The View of the room was very limited.
We were treated like a king and his queen! None
Everyone at this hotel was so very kind and helpful! One of the staff who helped us in from our check in was an amazing friendly face and he followed up when we were passing through the lobby. This was a great place to stay in Berlin! Thank you!
We had a delicious breakfast. We slept in a beautiful room with all the comfort we needed. The hotel staff was very friendly, patient and helpful. This hotel deserves the five stars! Maybe a little bit too expensive for us, but we don't complain. We haven't both a well-paid job. But for once, we're happy we could sleep there one night!
location,clean,near shoping center and historical zone the lobby not active.
the beds were incredibly comfortablr and the rooms were always immiuculate the staff did not always respond to questions or requests as needed. They seemed to need a little more training in handlinf quest requests and providing the correct information. Also the breakfasts were a little skimpy.
excellent design of rooms the WiFi overpriced and of poor quality
the staff spoke excelllent english and were friendly.The room was spacious and comfortable we were meeting friends who were arriving at a different time. the reception staff told each of us repeatedly that our friends had not arrived and did not pass on a message.The promised excellent restaurant was not open when we wished to use it.
Very helpful concierge No
staff were very helpful
it is a very elegant hotel, very relaxing and confortable.
Large, comfotable suites. If you like a traditional English breakfast this is not the hotel for you.
Fully equipped, quite big hotel room.
Very comfortable, very nice located, very good service
Location is perfect; Sony Center across the street is very nice.
Perfect studios No place to sit with buisiness partners, no lobby
Rooms were large, modern, and clean. Hotel in an excellent location convenient to trains, subway, shopping, and restaurants.
Kindness of personnell, clean and comfortable rooms the first we woke up by very loud construction work next to the building, at 7.00 pm... by the way, after complaining, this was compensated by free breakfast
I went to Staatsbibliothek zu Berlin. On the last day I stayed, the pillow and blanket of my bed were not under the sheets. This is the big problem of housekeeper.
Friendly personnel. Clean rooms. rich breakfast. It was close to the venue of the congress.
I only stayed for two days as there was rock breaking equipment going all day from 7 in the morning and it was just intolerable and I do think we should have been informed of this prior to arrival. We had to find alternate hotel.
the location-near the potsdamerplace the silence the modend furniture the room was little small no bath only shower no dark cartains on the window
Tidiness and location. Good breakfast. No complimentary bottled water. Would be good if there are hot items in the breakfast menu.
Excellent location , very close to underground, main areas of interest in the city and shops.At the same time very quiet. breakfast is expensive.
A little hard to find, but in a great location. Safe. Quiet. Clean. Updated. Staff was awesome. Cute little bar downstairs The water didn't stay in the shower, it went all over the bathroom floor... Ask for extra pillows.
It's comfortable hotel in nice place without noise outside. We could walk to many historical places and attractions and museums on foot. There was clean every day and staff was very nice. We had no iron and it can be obtained only from 8.00 till 16.00. At this time we were out at the hotel.
the hotel was situated in a great location. Great and clean rooms. Excelland breakfast
location was great, room was fine for 2 adults and 2 children Tourist Info at the train satau=ion sent us via the S-bahn rather than on the bus from Potzandammer Platz- the bus was quicker and easier.
The hotel staff is on site only from about 7:30 to 19:30. If there are any problems when they are not there, it is your problem. It is a problem if you want to leave your bag for the day if you have a late night departure. In my case a woman in the office agreed to meet me at night so I could leave my bag and she did not show up. I missed my flight because I had to wait until the next day when some one showed up.
Location and breakfast. Nothing particular. The hotel staff did not speak English. But with the help of body language, we sorted things out.
Very good cost/benefit relationship clean very central Need minifridge wifi internet not 100% running
It was only 40 Euro a night The staff did not speak English. I was not able to pay with a credit card: I had to get cash.
Good position for the city Very little rooms!
clean city pension close to main attractions
Very clean,breakfast alright but same every day,however its very close to the sites and we did not need to use any transport Checked in late at night so no reception available ,but had to use a combination safe to retrieve key for hotel room. The roadside room was very noisey,traffic all night so if a poor sleeper ,dont sleep in a front room of the hotel.reception staff did not speak very good english but were helpful.
We travelled as a family with three children.We had not expected the hotel to be on the first floor but the place was spotlessly clean the staff were very helpful.The breakfast was a sumptious feast with a wonderful variety of food.The food was on par with a five star hotel.I was impressed to see that germans were staying there which I think is a good sign of a hotel.I am recommending it to all my friends as it was excellent value and an excellent location close to the hub of activity Potsdam Square.I was delighted to find the hotel on your website. no complaints Idid not read the reviews before hand did not know that I could.
Very close to Potzdamer Platz. Very high ceilings.
Good and silent hotel. It is located in a quiet place. The benevolent personnel speaks on Russian. Rooms small, but have a high ceiling. The breakfast is magnificent, there is even a red caviar. We are very happy that were in this place.