|Geral||Acesso para cadeira de rodas, Ar condicionado, Banheira aquecida, Café da manhã gratuito, Cofre, Estacionamento (grátis), Não-fumante, Piscina (externa), Piscina (interna), Quartos para não-fumantes disponíveis|
|Atividades||Academia de ginástica, Esqui|
|Serviços||Instalações para reuniões, Serviços de lavanderia|
|Internet||Internet (grátis), WiFi (grátis)|
|Política||Pets não aceitos||Pontos turísticos||
Avaliações dos hóspedes
|Ler todas as avaliações de Booking.com|
Classificações em estrelas
Excelente, 337 avaliações disponíveis na web
|Hotel||Hotel muito bom. Apreciado por 82%.|
|Simpatia||80% acharam o |
|Limpeza do Quarto||79% afirmaram que |
|Café da manhã||74% acharam que o |
|Edifício||Edifício aceitável. Apenas 61% tinham algo de positivo a dizer.|
|Barulho||Para apenas 59%, |
|Banheiro||Para 56%, o |
|Tamanho do quarto||56% afirmaram que |
|Ler todas as avaliações de Booking.com|
Didn't like that I was charged by Priceline and the hotel. There was some miscommunication between the two companies. Still waiting on my Credit Card refund from the hotel. They took care of the problem, but it shouldn't have happened.
The free breakfast was great. We also really enjoyed swimming in the indoor pool. This location is good, just on the edge of Gatlinburg, and the trolley stops at this hotel so we didn't have to deal with parking in downtown Gatlinburg.
The staff at the front desk weren't that great to deal with.This location is not in the heart of downtown Gatlinburg, but we also didn't have to deal with the traffic of downtown Gatlinburg (which is just a 5-minute drive from the hotel). We have stayed at this hotel before and really liked it. My 7-year-old and 5-year-old really liked the breakfast. The outdoor pool has a great tube slide, but we didn't try it since it's winter. Maybe next time.
Inexperienced staff did not know how to handle the prepaid reservation. It took 20 to 30 minutes before they figured it out.
Location!!! Nice breakfast!! Rooms were comfy!!
No!Overall great place for families!! Very close to everything!! Nice staff! Cute place!!!
The hotel was off the main strip which we appreciated.
Elevator was extremely slow. Not enough seating for breakfast.Nice hotel, met all our basic needs. Its not right by all the shopping (which we appreciated) but if you're patient you can use the free trolley. Elevator is really slow and breakfast is crowded. Overall a good experience.
We called before placing the reservation via Priceline and both the priceline system for booking and the lady at the hotel front desk indicated that the king room was sufficient for two adults and a 5 yr old. It was NOT. It was VERY small and despite
what the front desk clerk told us, there was no pull out bed for my mother - the other adult. We left, and the front desk person Casey worked with Fairfield and Priceline for about 2 hours to get our money refunded. It's been nearly a month - still norefund. Horrible horrible Priceline experience. Now my 64 yr old mother is left to fight Priceline, Fairfield for the charges for two nights - not cheap, and she survives off a fixed income. THANKS FOR NOTHING. WONT USE PRICELINE AGAIN. YOUR SYSTEM FOR DETERMINING ROOM SIZE BASED ON 3 PEOPLE WAS WRONG & WHEN YOU TOLD THE HOTEL THAT IT HAD BEEN REFUNDED - IT HADN'T. WE WASTED A FULL DAY DURING A SHORT VACATION TRYING TO REMEDY THIS AT THE HOT...
Coffee always available. Breakfast was wonderful, had a very nice balcony to eat outside very serene. Room was super clean and fresh, plenty of towels. Most wonderful and relaxing stay.Excellent
Clean, quiet, large room
One one end of Gatlinburg. A little further walk to get to most attractions, though could just ride the shuttle.
beautiful room, fantastic location-just far enough out of town so that there was no traffic noise, wonderful pools inside and out, and every nice hot tub indoors. Awesome breakfast. Had a great 3 day stay.
No. This hotel goes out of their way to make their customers satisfiedThe accomadations were awesome, there are many attraction flyers and discount books available, the tram is available right from the parking lot of the hotel and day passes are available at the hotels front desk. You are no more than 5 minutes from downtown Gatlinburg. The hotel staff are friendly and very knowledgable of area attractions and which routes to take where. I would recommend the hotel as top notch and well worth the room rates.